Returns & Refunds

If it arrives faulty

If your LOCAFI does not power on, will not pair, or is physically damaged when it arrives, message us. Send your order number, a photo of the product, and a short video of what happens when you try to use it. That is almost always enough for us to sort it out without posting anything back and forth first.

Buying through a marketplace

A marketplace order is covered by that marketplace's own return and refund process, including its return window and its payment protection. Opening a case there is usually the fastest route, and we will work with you through it. Message us as well, so we know it is happening.

Sending an item back

Where a return is agreed, send the product back with its accessories and packaging. A tracker that has been taken apart, drilled, or damaged by being fitted somewhere it should not have been is unlikely to qualify — the placement guidance on our product page exists partly for this reason. Whether any particular return is accepted is decided by the platform you bought from, together with what the inspection finds.

Your rights as a consumer

Nothing on this page limits the rights you have under Malaysia's Consumer Protection Act 1999 for goods that are faulty or not as described.

Direct orders on mylocafi.com: returns and refunds

For orders bought directly on mylocafi.com. Orders on Shopee or TikTok Shop follow that platform's own process, described above.

Contact us within 15 calendar days of delivery if the product does not work properly, has a serious manufacturing defect, is the wrong product, or was damaged in transit. This is not an unconditional free-return promise: change-of-mind returns and refunds are not accepted for direct orders.

Send us your order number on WhatsApp (+60 11-5443 3149), with photos or a short video where needed. We reply with the next step within 5 working days. Once the claim is confirmed, LOCAFI pays the reasonable return postage: we arrange a Ninja Van return pickup or give you return instructions. An opened box is never, on its own, a reason to refuse a reasonable fault claim.

After inspection we send a replacement or refund the order. Refunds are paid by bank transfer within 5–7 working days after the returned product is received and inspected (for a paid order cancelled before dispatch, once the cancellation is confirmed). We ask on WhatsApp only for the bank details needed for the transfer. We never ask for card numbers, and the website stores no bank details.

Direct orders on mylocafi.com: 6-month Supplier Warranty

LOCAFI MINI and LOCAFI SLIM bought directly come with a 6-month Supplier Warranty (functional after-sales support) from the date of delivery. It covers confirmed functional manufacturing defects: the product does not start or operate, a function does not work as it should, or the SLIM does not charge properly once a product or charging defect is confirmed.

It does not cover a battery that has simply run out; the MINI's replaceable CR2032 battery reaching the normal end of its life; the normal capacity decline of the SLIM's battery (magnetic wireless charging, about 12 months per charge in normal use); normal wear of consumable parts; misuse, water damage, drops or other external force; or unauthorised opening or modification.

This policy is subject to applicable Malaysian consumer laws, including the Consumer Protection Act 1999, and does not limit any right you have under them.