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Shipping Information
How your order reaches you, and what we confirm before you pay.
Last updated: 2026-09-14 · LOCAFI by Newstead Ecom Enterprise
- Where we ship
- Orders within Malaysia can be placed through Shopee. If you are outside Malaysia, message us on WhatsApp first so we can check whether delivery can be arranged.
- Shipping cost
- Shipping is shown at checkout, based on your delivery address, the courier option and whatever shipping promotions the platform is offering at the time.
- Delivery time
- The estimate that applies is the one shown at Shopee checkout, on your order page and in the courier tracking. Actual delivery can be affected by your area, public holidays and courier conditions.
How orders are shipped
Orders are packed and handed to a courier. When you order through a marketplace listing, the shipping option, the fee and the delivery estimate are the ones shown to you on that listing at checkout, and tracking appears in that marketplace's app.
When you order by messaging us directly, we confirm the shipping method, the cost and a realistic delivery estimate with you in that conversation, before you pay.
If something goes wrong in transit
If a parcel is delayed, arrives damaged, or the tracking stops updating, message us with your order number and we will chase the courier with you. Please photograph a damaged parcel before you open it, and keep the packaging — that is what a courier claim needs.